Returns & Exchanges
At Southbank Centre Shop, we want you to be delighted with your purchase, but if you change your mind, we offer a 28-day return policy for most items in their original condition. Please note that certain products, such as earrings and perishable goods, are excluded from this policy for hygiene and safety reasons.
Check Eligibility
Ensure your item is unused, in its original packaging, and within the 28-day return window from the date of delivery.
Package Your Item
Securely pack the product along with your original delivery note or a copy of your order confirmation email to ensure we can identify your return.
Send to Southbank Centre
Affix the return address label provided on your invoice and post the package via your preferred courier; we recommend using a tracked service for peace of mind.
Receive Your Refund
Once our team has inspected the returned goods, we will process your refund to the original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing